Shipping policy

Overview

Every Stonete is created through a unique three-step journey. To ensure clarity and peace of mind, this Shipping Policy explains how each shipment works — from the moment you order your kit until the handcrafted jewel arrives at your home.

STONETES offers three-way shipping, meaning the process includes:

Shipping the touch kit to you
Shipping your wax impressions back to our atelier
Shipping your final jewellery piece to you

1. Shipping the Touch Kit to You

Once your order is confirmed, we prepare and ship your touch kit within 2–4 business days.
Kits are shipped with a tracked courier service to ensure safe delivery.
Delivery times vary by destination:
- Spain: 2–5 business days
- Europe: 4–10 business days
- International: 7–20 business days
Shipping of the kit is free for all orders.

2. Returning Your Wax Impressions (Prepaid Label)

Every kit includes a prepaid return label for sending your wax impressions back to our family atelier in Barcelona.
You must return your waxes within 2 months of the purchase date to ensure production timelines and material availability.
Simply place your impressions in the protective packaging included in the kit, attach the label, and drop it off at the indicated courier point.
The return shipment is also free of charge.

3. Shipping Your Final Stonete (Jewellery Delivery)

Once your impressions arrive at our atelier, crafting your Stonete begins.
Production typically takes 3–4 weeks, depending on workshop volume and the complexity of the impression.
When your jewel is ready, we ship it to you using a tracked and insured courier service.
Delivery timelines:
- Spain: 1–4 business days
- Europe: 4–10 business days
- International: 7–20 business days
This final delivery is included at no extra cost.

Customs & Taxes (International Orders)

International shipments may be subject to customs duties, taxes, or import fees.
These charges are determined by the destination country and are the responsibility of the customer.
STONETES cannot control or predict these costs.

Lost, Delayed, or Damaged Shipments

All shipments include tracking.
If your package is delayed or appears lost, contact us at hi@stonetes.com and we will assist you.
If your kit or final jewel arrives damaged, notify us within 48 hours of delivery with photos so we can provide a solution.

Address Errors

Please ensure your shipping address is entered correctly at checkout.
STONETES is not responsible for items lost or delayed due to incorrect or incomplete addresses.

Three-Way Shipping Guarantee

Every Stonete includes all three shipments — kit to you, your impressions to us, and finished jewel to your home — at no additional cost.
Our goal is to make your experience simple, safe, and meaningful from beginning to end.